Terms & Conditions of Sale


1. In these terms and conditions agreement means any agreement or contract entered into for the provision of goods and/or services by MVO Services to the customer.

2. “MVO Services” means DJG Queensland Pty Ltd of 3 Toonburra Street Bundaberg QLD 4670. The “customer” means any person, firm or corporation requiring goods or services from MVO Services. “Goods” means goods supplied from MVO Services to the customer or purchaser. “GST” means the goods and services tax as defined in a New Tax System (Goods & Services Tax) Act 1999 as amended. “Terms” means these terms and Conditions of Sale.

3. The customer wishes to buy goods and services from MVO Services and MVO Services has decided to sell and/or provide the goods and services to the customer.

Basis of Agreement

4. No amendment, alteration, waiver or cancellation of any of these terms is binding on MVO Services unless confirmed by MVO Services in writing. The customer acknowledges that no employee or agent of MVO Services is authorised to make any representation, warranty or promise in relation to the goods sold pursuant to this agreement or these terms of sale, other than as contained in these terms or as confirmed in writing by MVO Services.

5. Any written quotation provided by MVO Services to any of its customers concerning the supply of goods and services is:

(i) valid for thirty (30) days;

(ii) an invitation to treat only;

(iii) subject to the customer offering to enter into an agreement in accordance with these terms. Such agreement shall be deemed to be accepted by MVO Services when MVO Services confirms its acceptance of such offer in writing or by electronic means or delivers goods to the customer.

6. MVO Services has no obligation to accept any offer from any customer and may by notice in writing vary or amend these terms at any time, provided that such variation or amendment would only apply to offers accepted by the customer after the date of such notice of variation.

7. All prices quoted in the written quotation or verbally to the customer for the supply of goods exclude GST and other taxes and duties payable in respect of the goods unless stated otherwise.


8. Unless MVO Services shall otherwise agree, payment for goods and services must be made in full prior to delivery of the goods or provision of any services. Payment by cheques are deemed unpaid until the payments under the proceeds of the cheques are cleared.

9. Payment terms may be revoked or amended at the sole discretion of MVO Services by MVO Services giving written notice to the customer.

Passing of Property

10. (a) Until the full payment in cleared funds is received by MVO Services for all goods to be supplied by MVO Services to the customer as well as any other amount which may be owing to MVO Services by the customer:

(i) title and property in all goods remains vested in MVO Services and do not pass to the customer and in the event that goods have been delivered by MVO Services to the customer and no title to the said goods shall pass to the customer who shall hold the said goods as fiduciary bailee and agent for MVO Services;

(ii) MVO Services may without notice enter any premises where it suspects any such goods may be and remove them, notwithstanding that they have been attached to other goods, not the property of MVO Services and the customer irrevocably licences MVO Services to enter such premises without liability for trespass or any resulting damage and indemnifies MVO Services against all claims, actions, suits and demands brought by any party arising out of such action;

(iii) Subject to, and in accordance with the Personal Property Securities Act 2009, to keep or resell any Goods repossessed pursuant to paragraph (ii) above.

(b) if the goods are resold, or products manufactured using the goods are sold, by the customer, the customer shall hold such part of the proceeds of any such sale as represents the invoice price of the goods sold or used in the manufacture of the goods sold in a separate identifiable account as the beneficial property of MVO Services upon request. Notwithstanding the provisions above MVO Services shall be entitled to maintain an action against the customer for the purchase price and the risk of the goods shall pass to the customer upon delivery.

Risk and Insurance

11. Any risk in the goods and any responsibility to cover the goods by insurance in respect of theft, damage or otherwise passes to the customer upon the goods being dispatched to the customer or collection of the goods by the customer, the customer’s agent or courier as the case may be.

Acknowledgments by the Customer

12. The customer acknowledges that:

(i) it has not relied on any advice, recommendation, information or assistance provided MVO Services or any employee or agent of MVO Services in relation to the sale of goods and/or services or the use or application of such goods or services;

(ii) the customer has the sole responsibility to satisfy itself that the goods or services are suitable for the use of the customer or any contemplated use by the customer whether or not such use is known to MVO Services; and

(iii) any description of goods provided in a quotation or notice is given by way of identification only and the use of such description does not constitute a contract of sale by description;

(iv) the customer must provide to MVO Services particulars of its Australian business number, its order number and the quantity and model number, its delivery address and insurance details when MVO Services requests it.

(v) once a deposit has been paid, goods may be held for a maximum of 4 weeks only from date of order at the MVO Services Warehouse. Should any order(s) be required to be held longer by MVO Services, a 5% charge will be incurred based on the purchase price of the order per week until the goods are ready to be picked up or dispatched.


13. MVO Services shall provide to the customer the estimated dates of delivery and will use its best endeavours to maintain such estimates, but shall not be liable to the customer in the event that such estimates cannot be maintained.

14. The obligations of MVO Services as to delivery shall extend to the delivery of goods to the kerbside or street level only. In the event that there are additional delivery requirements the customer shall notify MVO Services at a reasonable time prior to any such delivery and any additional costs thereby incurred shall be to the customer’s expense.

Inspection and Return of Goods

15. Unless the customer has inspected the goods and given written notice to MVO Services within two (2) business days of delivery that the goods do not comply with the relevant specifications or descriptions, the goods shall be deemed to have been accepted in good order and condition and no claim for credit, non-delivery or repair of goods shall be accepted unless notification is made within two (2) days in writing to MVO Services.

16. In the event that MVO Services otherwise accepts the return of goods for credit, such credit will endure for a maximum of twelve (12) months from the date of first sale to the customer of the returned goods and any such return will be liable to a re-stocking fee being not less than 25% of the invoice value of the goods.

17. In the event that MVO Services accepts the return of goods for credit, the customer remains liable for the costs of re-delivering the goods to the manufacturer and shall be liable to pay MVO Services such costs.

18. Nothing in these terms shall oblige MVO Services to accept returns of goods for credit if such goods were damaged during their assembly or installation and nothing shall oblige MVO Services to pay any of the costs of assembly or installation or make it responsible for any losses arising from defective assembly or installation and nothing in this clause shall affect the construction of Clause 19 of these terms.

19. (a) Nothing in these terms shall oblige MVO Services to accept the return of custom made goods or goods manufactured to the customers agreed specifications. The customer acknowledges that they shall hold MVO Services harmless from any claims for losses, damages, law suits and claims of whatsoever arising from the delivery of customized goods to the customers specifications.

(b) The customer shall not be entitled to any refund for moneys paid in relation to the manufacture, cancellation or return of customized goods.

Cancellation of Orders

20. No order may be cancelled, modified or deferred without the prior written consent of MVO Services and if MVO Services shall consent to any cancellation, modification or deferral the customer shall reimburse it for all losses including loss of profits and shall be liable to pay a cancellation and re-stocking fee being not less than 25% of the invoice value of the goods.

The limitation of liability of MVO Services

21. (a) Subject to paragraph (b) and to the extent permitted by the Australian Consumer Law and relevant state legislation, the sole obligation of MVO Services under this agreement is to use its best endeavours to provide the products or to repair the products or repair or replace (at MVO Services’s discretion) any part of a product which is found to be defective during the [period of warranty] and in no event shall MVO Services be liable for any other claims or damages including, but not limited to, claims for faulty design, negligent or misleading advice, damages arising from loss or use of the products, and any indirect, special or consequential damages or injury to any person, corporation or other entity.

(b) If any products supplied pursuant to this agreement are supplied to the customer as a ‘consumer’ of goods or services within the meaning of that term in the Australian Consumer Law as amended or relevant state legislation the consumer will have the benefit of certain non-excludable rights and remedies in respect of the products or services and nothing in these terms and conditions excludes or restricts or modifies any condition, warranty, right or remedy which pursuant to the Australian Consumer Law or similar legislation is so conferred. However, if the product is a product not ordinarily acquired for personal, domestic or household use or consumption, pursuant to section 64A of the Australian Consumer Law and similar provisions of relevant state legislation MVO Services limits its liability to payment of an amount equal to the lowest of:

(i) the cost of replacing the goods or supplying equivalent goods; (ii) the cost of repair of the goods; (iii) the cost of having the goods repaired or replaced.

(c) Subject to paragraph (b) MVO Services is not liable for default or failure in performance of its obligations pursuant to this agreement resulting directly or indirectly from acts of God, civil or military authority, acts of public enemy, war, accidents, fires, explosions, earthquakes, floods, the elements, strikes, labour disputes, shortage of suitable parts, components, materials including ink, chemicals and paper, labour or transportation or any other cause beyond the reasonable control of MVO Services.

(d) Subject to paragraph (b), MVO Services is not responsible for any loss caused by an error or defect in the products or errors or faults caused by [description of components or consumable likely to cause failure of product] supplied by any person.


22. Subject to these terms:

(i) MVO Services at its discretion may repair or replace any goods to remedy any failure due to faulty workmanship or materials, provided that such goods may have acceptable variance (as determined by MVO Services).

(ii) the customer acknowledges that any warranty given in respect of plant and equipment is the warranty of the manufacturer of the goods and that MVO Services is not responsible for such warranties and gives no warranty of its own in respect of the said goods;

(iii) MVO Services, or its representatives, being given access to the goods for the purpose of inspection and rectification of any claim;

(iv) the customer not having repaired or undertaken to repair the goods without the prior authorisation of MVO Services nor altering the goods in any way;

(v) the customer having used and maintained the goods in accordance with the manufacturer’s recommendations, their failure not being the result of incorrect or poor maintenance by the customer;

(vi) the customer acknowledging that it has not relied upon any advice given by MVO Services, its agents, servants, representatives or employees in relation to the suitability for any purposes of the goods

Linked Credit Contracts

23. (a) MVO Services may from time to time offer credit contracts by financiers to customers;

(b) The customer acknowledges that they have received a copy of the credit contract from MVO Services at the time of executing the Terms and Conditions of sale;

(c) MVO Services discloses that it may receive a commission from the credit provider for referring the customer to the credit provider;

(d) MVO Services has advised the customer to seek their own independent legal advice prior to entering into the credit contract and/or approach a credit provider of the customer’s own choice;

(e) MVO Services shall not be liable for any claims for damages arising from the customer entering into any credit contract with the credit provider and the customer shall satisfy themselves of all matters arising from the credit contract and shall indemnify and hold harmless MVO Services for any damages and losses arising from the credit contract.


24. This agreement shall be construed in accordance with the laws of the State of New South Wales and the parties agree to the non-exclusive jurisdiction of the Courts of the State of Victoria and of Courts entitled to hear appeals from these Courts.

25. Failure by MVO Services to enforce any of these terms shall not be construed as a waiver of any of MVO Services’s rights.

26. If any of the terms of this agreement shall be unenforceable such terms shall be read down so as to make it enforceable or if it cannot be read down the condition shall be severed from these terms without affecting the enforceability of the remaining terms and conditions.

27. Any notices given by either party to this agreement may be delivered personally or sent by facsimile or pre-paid mail to the last known address of the addressee and shall be deemed to be received upon posting or receipt of facsimile transmission or email.

Waiver and Assignment

28. No failure by MVO Services to insist on strict performance of any of any terms in these terms is a waiver of any right or remedy which MVO Services may have and is not a waiver of any subsequent breach or default by the customer.

29. Neither the agreement nor any rights arising under the agreement may be assigned by the customer without the prior written consent of MVO Services which it may give or refuse at its absolute discretion.